Privacy Policy
Your privacy is important to us. This policy explains how Orchid Grove Paper protects and handles your personal information.
Information We Collect
When you use Orchid Grove Paper's platform for exploring global culinary creativity, we gather data to help us deliver better learning experiences. This includes details you provide when creating an account, enrolling in programs, or reaching out to our support team.
- Personal identification details such as your name, email address, and contact data
- Educational preferences and cooking skill levels you specify
- Progress data from our learning programs in creativity
- Communication records when you contact our support team
- Technical information about your device and browser for optimizing the platform
We also collect anonymous usage analytics to understand how learners interact with our platform. This helps us improve course content and overall functionality without identifying individual users.
How We Use Your Information
Your data is used for specific purposes that directly enhance your learning experience on our platform. We process personal data to deliver educational material, monitor your progress through courses, and provide tailored recommendations to support skill growth.
We never sell your personal information to third parties. Your data stays within our educational ecosystem and trusted service providers who assist us in operating the platform.
Email communications include course updates, announcements about new programs, and educational resources related to global culinary creativity. You can adjust these preferences or unsubscribe at any time via your account settings.
Data Storage and Security
We retain your information on secure servers located in India, in compliance with local data protection regulations. Our technical team applies multiple layers of security, including encryption, restricted access controls, and regular security audits.
- SSL encryption for all data transmitted between your device and our servers
- Regular backup procedures to prevent data loss
- Access controls limiting which staff can view personal information
- Annual security assessments by independent cybersecurity professionals
No online system is completely risk-free. We commit to notifying affected users within 72 hours if a data breach occurs that could compromise personal information.
Your Rights and Choices
Under Indian data protection laws and international privacy standards, you have several rights regarding your personal data. You can request access to all information we hold about you, ask for corrections to inaccurate data, or request deletion of your account and related data.
To exercise these rights, contact our privacy team using the details below. We typically respond to data requests within 15 business days, though more complex requests may take up to 30 days.
Deleting your account removes your profile, learning progress, and personal information from our active systems. We may retain anonymized usage data for platform improvement purposes.
Sharing and Disclosure
We share personal information only under specific circumstances that support your educational experience or comply with legal requirements. This includes trusted service providers who help us deliver course content, process payments, or maintain our technical infrastructure.
- Educational content delivery partners providing specialized cooking instruction materials
- Payment processors for handling course enrollment fees
- Cloud hosting providers who maintain our platform infrastructure
- Legal authorities when required by Indian law or valid court orders
All third-party partners sign agreements obligating them to protect your information with the same standards we uphold. They may only use your data for the specific services they provide to us.
Cookies and Tracking
Our site uses cookies to improve your browsing experience and remember your preferences. These small files help us recognize returning users and offer personalized recommendations based on your interests in global cuisine.
You can adjust cookie settings through your browser, though disabling certain cookies may limit some features. We use both session cookies that expire when you close your browser and persistent cookies that remember your preferences for future visits.
Children's Privacy
Orchid Grove Paper's educational programs are intended for learners aged 16 and older. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we learn that a child under 16 has provided information, we will promptly delete it.
Parents or guardians who believe their child has given us information should contact our privacy team immediately for help with removing the account or deleting data.
Changes to This Policy
We periodically update this privacy policy to reflect changes in our practices or legal requirements. Major changes will be communicated by email and through prominent notices on our website at least 30 days before they take effect.
Continued use of our platform after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Questions or Concerns?
Contact our privacy team at [email protected]
Or write to us at: 12 Greek Street, London, W1D 4DQ, United Kingdom
Phone: +44 20 7946 0123
This privacy policy was last updated on February 20, 2025